Shipping Policy

We work to keep customers informed about what happens after an order is placed, from payment confirmation through delivery. In most cases, the full process takes approximately 10 to 20 business days. This estimate includes time for order review, locating products, packing, dispatch, and transportation by our delivery partners. Business days do not include weekends or public holidays. Severe weather, labor disruptions, or other logistical problems may also affect the schedule.
During major sales and busy holiday periods, order volumes can rise considerably. This may increase the time needed to prepare and ship purchases. We appreciate your understanding while our fulfillment teams work through orders as quickly and carefully as possible. Delivery estimates are not guaranteed dates, and carrier delays can occur after a package has left our facility.
Once payment is confirmed, an order enters processing. As a result, we may be unable to change the delivery address, requested delivery timing, or package details afterward. Please review your shipping information carefully before placing an order. An incomplete or incorrect address can lead to delays, unsuccessful delivery attempts, or a parcel being sent to the wrong location. Our carriers set their own routes and schedules, so we cannot promise delivery at a particular hour or on an exact date.
Some transportation delays arise from circumstances outside our control. Weather emergencies, traffic conditions, customs checks, and temporary stock shortages can all affect progress. If an item becomes unavailable after you order it, our customer support team will contact you to discuss possible options. Depending on the situation, you may be able to wait for replenishment, choose another product, or receive a refund.
Standard shipping is free. To help ensure successful delivery, provide a complete address and current contact information, and make sure someone can receive the parcel if a signature is required. If the carrier cannot complete delivery because nobody is available or the required signature cannot be obtained, it will generally arrange another attempt. If further attempts are unsuccessful, the parcel may be returned to our distribution center. The order will then be canceled and a refund issued to the original payment method.
You can monitor a dispatched order using the tracking link provided through our digital platform. Tracking events may take some time to appear or update, particularly shortly after dispatch. The tracking page is the best source for the latest information. If the status has not changed for an unusual length of time or appears inconsistent, contact our support team. We can review the shipment details and, when appropriate, ask the carrier to investigate.
An order may not be dispatched immediately if it is affected by an inventory shortage, a delivery restriction for the destination, an incomplete address, or a payment that has not yet been confirmed. Post office boxes may not be accepted for some deliveries when a physical street address is required. We will need to resolve any such issue before the package can leave our facility.
Please contact customer support as soon as possible if you receive the wrong product, including an incorrect size, color, or model. Our team will explain how to return the item and help determine whether a replacement or refund can be arranged. Once the returned product reaches our facility and has been checked, the available resolution will depend on stock and your preference.
If a delivery is significantly delayed or may have been lost, first review the tracking information for recent updates. If the status does not clarify what has happened, get in touch with our support team so that we can assess the issue and, if needed, begin an inquiry with the carrier. When contacting us, include your order number and any relevant tracking details to help us investigate efficiently.