Return Policy

Our return policy is designed to help customers resolve issues with eligible purchases in a clear and consistent way. Most items may be returned within 30 days of confirmed delivery. To qualify for a refund or exchange, an item must be unused and in its original condition, without signs of damage or alteration. Please include the original packaging and any accessories, labels, protective materials, or instructions supplied with the product. Proof of purchase, such as an order confirmation or receipt, is also required.
Before sending anything back, contact our customer support team. Provide your order details and explain which item you wish to return and why. Our team will review the request against the applicable return conditions. If the return is approved, we will send instructions and an authorized shipping label where applicable. Please do not mail a product to us without first receiving approval. Packages sent without authorization may be refused or returned, and any resulting shipping costs may be the customer’s responsibility.
Check your order as soon as it arrives. If an item is damaged, faulty, or different from what you ordered, notify us promptly and include details that will help us assess the situation. Photographs may be useful when showing damage or an incorrect product. Depending on the circumstances, we may offer a replacement or refund. Reporting a problem soon after delivery helps us review it and determine an appropriate solution more efficiently.
Some products cannot be returned because of hygiene requirements, safety considerations, legal restrictions, or conditions set by the supplier. Return eligibility may depend on the specific product and its condition. If you are uncertain whether an item can be sent back, ask our customer support team before completing your return request.
If you would like a different size, version, or product, the simplest option is usually to request a return for the original item and place a separate order for the replacement. Once the returned product reaches our facility and passes inspection, an approved refund will be sent to the payment method used for the original purchase. Placing a new order separately can help avoid delays and reduce the risk that the desired item becomes unavailable while the return is being processed.
Customers in the European Union may have additional rights under consumer protection laws. In many cases, eligible online purchases can be withdrawn from within 14 days, without giving a reason. The right of withdrawal is subject to applicable legal rules and may not cover certain types of goods. Returned items should be handled with reasonable care and sent back in accordance with the relevant requirements. These statutory protections operate alongside our standard return policy and do not limit any rights that cannot legally be excluded.
When a parcel reaches our returns facility, our team checks the contents and condition of the item against the return requirements. We will notify you when the review is complete. If the refund is approved, we generally submit it within 10 business days. The time it takes for the credit to appear in your account may then depend on your bank or payment provider.
Please keep your proof of purchase and any return correspondence until your request is resolved. The return label and shipment instructions provided by our team should be followed carefully so the parcel can be identified and tracked. If you have questions at any point, contact customer support with your order number and a description of your request. Our team can explain the next steps and clarify whether an item is eligible before you send it.